CANCELLATION POLICY

We politely request notice over 48 hours to change or cancel any appointment.

If less notice is given then we reserve the right to retain the 50% deposit. If we are able to refill the appointment the deposit will be refunded or kept on your account for your next visit.

A 50% fee of the value of the service will be charged in the event of a cancellation under 48 hours or a no-show to an appointment that has not been pre-paid for.  This fee will be waived if we are able to refill the appointment but no future bookings will be able to be made if that has not been possible until the fee has been paid.

To try to help avoid the likelihood of this, appointment reminder cards are given out to those who book in salon and a text reminder confirming the appointment date and time is sent 3 days before for those who have opted in to receive them.